Guides / Bookings
How do I move my customers to a new booking system?
Export your customers and appointments as a file from the old system, then import it. You check every row before anything is added.
Ενημερώθηκε στις 18 Οκτωβρίου 2026
On this page Which file do I need? What comes over? Does my customer get a message? Can I undo an import? Does an import cost anything? What do I do with my booking link?
Which file do I need? An Excel (.xlsx) or CSV file. Most systems export one. Export customers and appointments from the old system.
What comes over? What imports, and how it comes over
What How it comes over Customers Matched by phone or email. Existing customers get empty fields filled. Nothing is overwritten. Appointments Future ones are booked. Past visits become read-only history. No customer gets a message. Services and prices From a spreadsheet, a PDF or photos of your price list. Products From a spreadsheet, with name and price.
Does my customer get a message? No. Importing appointments sends no message.
Can I undo an import? Yes, for 7 days, for customers and appointments. Undo removes only customers from that import with no appointment or sale since.
Does an import cost anything? No. Imported history carries no booking fee.
What do I do with my booking link? Your booking link is yourname.servecounter.com. Put it where the old link was.
Questions about moving
Can I bring my customers? Yes. Import a spreadsheet and check every row before anything is added.
What if I leave later? You get an export of customers, appointments, sales and payments.
Whose customer list is it? Yours. An Owner can download customers, appointments, sales and payments at any time, and on leaving.
Where can I sign up? Sign-up is open in the eurozone. Elsewhere you can leave your email.
Start on Free Free to start. Use the phone and iPad you already have.