Questions about ServeCounter
For anything else, write to [email protected]. A person answers.
Starting
What do I need to start?
An email address and the trade you run. Your trade fills in services, prices and hours. Change what is different.
Do I need a KvK number?
You can start as a private person. If you have a KvK number, you enter it when you set up payments.
How long does setting up take?
Minutes, not hours. Your trade fills in services and opening hours.
Can I bring my customers?
Yes. Customers, services, staff and appointments import, past and future. Imports send no messages and carry no fee.
What it costs
What does Free cost?
PLN 0 a month and 1% of each completed booking. Payment fees come on top, on both plans.
When is Plus cheaper?
Above PLN 10,000 a month of completed bookings on one location. At exactly PLN 10,000 the two cost the same.
What does a second location cost?
A second location needs Plus. It costs PLN 100 a month, the same as the first.
Do staff or devices cost anything?
No. Staff, chairs, rooms, phones, iPads and printers are not counted.
Payments
Who handles the payments?
Stripe. Payouts go to your own Stripe account, in your name.
What does Stripe charge?
Stripe sets its own fee. Ours is PLN 0.10 online and 0.1% in person. The prices page lists each method.
Does Tap to Pay need a card reader?
No. Tap to Pay works on your iPhone or Android phone, in our app.
Your data
Whose customer list is it?
Yours. You can download all your data whenever you like, and when you leave.
Where is my data stored?
In Germany, with backups in the EU.
What happens if a Plus payment fails?
We try again on day 3 and day 7, with an email each time. Then the business pauses until it pays. All data is kept.
Write to us
Monday to Friday, 09:00 to 18:00. A person answers, usually the same day.